Continuous
Improvement
Unlock Holistic Transformation with Continuous Improvement
Our Continuous Improvement Services blend the emotional wisdom of the East with the analytical precision of the West. Rooted in Kaizen and enriched with tools like Brainstorming and Project Management, we harmonise EQ and IQ as well as Right Brain and Left Brain thinking to drive sustainable, meaningful change.
Diagnostics, Consulting, Coaching, Workshops
Why Bother to embark on a CI journey?
CI Provides Purpose and Direction and Helps Reduce the Quality Gap, Enhancing Business Performance.
CONTINUOUS IMPROVEMENT (CI) Services
CI Diagnostics - Empower your team to lead meaningful change. We train your staff to design and conduct Customer Reviews, Internal Customer Reviews, People Reviews, and Business Process Reviews. They’ll learn how to conduct reviews, analyse results, identify improvement opportunities, and prioritise actions for maximum impact. Explore a few of our free assessments to get started.
CI Consulting - We help leaders embed a culture of Continuous Improvement across their organisations. Our consulting approach includes setting up robust CI processes, appointing mentors, champions, and ambassadors, and managing the full CI cycle, from training and reviews to project selection, execution, evaluation, and celebration. Learn more about how our consulting can transform your organisation.
CI Coaching - We offer personalised coaching for CI leaders and group coaching for CI teams, equipping them to apply CI tools effectively. Our coaching helps unlock topline growth, bottom line efficiency, enhanced quality, and a create a stronger organisational image. Learn more about our coaching philosophy and how it drives real results.
CI Workshops - Our workshops prepare teams at every level to actively contribute to the CI journey. Senior leaders set the strategic direction, senior managers provide mentorship, middle managers lead CI teams, and all staff are trained in CI philosophy, principles, and methodology. Discover how our workshops build a shared commitment to improvement across your organisation.
The Just In Time (JIT) Game - A Key featURE in OUR Continuous Improvement (CI) Playshops -
Experience going from good to world-class in three cycles using the CI mindset.
Continuous Improvement playshops
Our CI Playshops, which are playful, interactive and reflective, are tailored to meet the unique needs of each organisation, based on insights from CI Diagnostics and CI Consulting. These immersive experiences help teams explore and apply CI principles in a hands-on, energising environment. Public CI Playshops offer a valuable opportunity to discover the transformative potential of CI and consider deeper engagement through a CI intervention.
Continuous improvement 4-day public playshop
Ever since the Japanese redefined the concept of customer service by providing quality and customer satisfaction levels that left the world in awe, the theory of Continuous Improvement (CI) has been revised and improved to the extent that it now serves as the benchmark for leading companies. Purposeful Leadership has also added value to CI through introducing elements from Purposefulness and Neuro Linguistic Programming (NLP), which helps CI to get into the hearts and minds of people at all levels in the organisation, making it a way of life that is enjoyable and meaningful. See more details below.
How Can We
Help You?
Audience
Purposeful Leadership is pleased to announce that the ‘Continuous Improvement [CI]’ playshop for the public will be conducted in Sri Lanka once again. Many companies in Sri Lanka have used inputs from the consultants to set up a CI system in their companies since 1999. The session is specifically designed for those with management responsibilities who would be able to take back the learnings to their company and start laying the foundation for a CI system.
Objectives
The objective of CI is to generate mega-profits for the company by eliminating wastage and non-value-adding activities, streamlining processes, and leveraging the company's total resources in a customer-oriented manner. It is to do with continuous, customer-satisfying innovations and improvements. CI is a process which makes people throughout the organisation excited about change, leading to improvement. It develops leaders who are able to create an organisation where people enjoy coming to work in the morning, so that they can let out their energy and creativity for improvement.
Benefits
The biggest benefit for team members who believe in CI and actively participate is the improvement in attitude. This is an attitude where they look at the organisation and personal surroundings as abundant with opportunities for personal growth. They start looking at problems as opportunities and will look for things to improve subconsciously. They would also have growth opportunities in the organisation as long as they improve their required skills and as long as they enable the company to grow. The final benefit is the prospects of better rewards, monetary and non-monetary.
Contents
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CI Mindset and Why CI?
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The CI process and introducing CI to a company.
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Objectives and basic requirements for CI.
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Customer reviews, internal customer reviews, process reviews and people reviews.
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Selecting improvement areas using opportunity analysis tools.
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Leadership and Teamwork for CI Success.
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Writing CI project briefs and milestone plans.
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Root cause analysis.
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Creative thinking and brainstorming.
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Visual performance measures.
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Creating a Learning Culture.
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Practically experience ‘Just in Time’ [JIT] quality.
Trusted by THE BEST BRANDS
About the facilitator
Dr Ranjan L G De Silva
Dr Ranjan L G De Silva is the Chief Catalyst of Purposeful Leadership Ltd., serving individuals, teams and organisations to develop Purposeful Leadership. The company was established as a vehicle to offer the world this essential mindset, inspired and informed by his autoethnographic research on ‘purposeful leadership’ and his quarter-century leadership development experience.
TESTIMONIALS
"Thank you for the excellent 'stella' workshop. The success of the session was enormous. I can advise you that people have returned with a very positive spirit. Well done for helping to create that 'will do' feeling."
Ray Bremner
– Chairman - Unilever – Egypt​
"I’d like to personally thank you for a truly professional session at our annual Marketing Forum. I’m sure it gave a lift to the attendees."
Asif Osman
- Head of Commercial and Rewards - Air Miles Rewards Management Middle East
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"Whilst this note should have been sent much earlier; it is far more relevant to send this note now, considering that our sales team went through a bit of a crises 2 months ago and it was the team leaders who were able to pull the team back on track. Most of the techniques that were used were what you had taught them during your sessions. The personal time that you have dedicated to our teams both during and out of sessions were truly appreciated and the sales leaders were able to benefit immensely from it.Thank you for your passion and commitment in the betterment of our staff and for always being there for the team."
Niranjan Mendonca
- Head of Retail Banking – Mashreq Bank Qatar
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"It was my pleasure to have you with us. The delegates were very happy with the outcome, so much so the CEO wishes to send his son to one of the open programs – maybe the one in July in Colombo."
Roomy Rahim
- Head of HR - Al Rajhi Bank Saudi Arabia​​
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"The playshop was a very rewarding experience for all of us. There is a wonderful buzz in the organization. A lot of the material that we covered will be incorporated into our regular MIS."
Kaiser Kabir
- Managing Director - Renata Ltd, Bangladesh
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"On behalf of the Right Selection team, let me send you a big thank you, and say how much we appreciated your session with us and today and that we certainly found great value in the same. A thought passed my mind: Why did we not do this before? However, I believe when the time is right and destined, it all falls into place.The way you led us to uncover different aspects of our business was really wonderful, You helped us discover that by keeping certain aspirations in front of us, then with conscious changes, we could quickly take the business to the next level. Overall the session was very fruitful and interesting with the mix of discussions, slides, video, and a game squeezed in - all in the short time that we had to work together etc.
Ram Ganglani
– Chairman - Right Selection
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